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PTA’s Stolen Phone Reporting and Blocking Guide

Phone theft or loss is a major issue, especially in larger cities like Karachi and Lahore. Since it’s almost difficult to locate your phone again, most people want to block it manually so that their personal information doesn’t fall into the wrong hands.

The Pakistan Telecommunication Authority (PTA) has thankfully unveiled a new online complaint mechanism for registering and blocking lost/stolen cell phones. The new Lost and Stolen Device System (LSDS) makes it simple to file a complaint online, complete with all relevant information, so you can report the problem as quickly as possible.

Here’s how you can go about doing it on your own.

Reporting and Blocking your Device

Simply click this link to access PTA’s online complaint mechanism if your phone has been stolen or lost. In a complaint form, you can have personal information such as your name, address, email, CNIC, and so on. You would also be required to include information about your missing computer as well as the explanations for the block.

This is how the complaint type appears.

(Note that this variant of the form will only appear if you choose “Stolen Mobile Handset/IMEI Related Complaint?” from the “Complaint Details” drop-down menu in the connection above.)

Here you must enter the complaint reference number you got after completing the first form and any other pertinent information. You’ll just need to check your identity using an OTP (one-time-password), and PTA will send you an SMS until your computer is unblocked.

It’s worth noting that PTA’s formerly available ways of reporting and blocking cell phones (emails and phone calls) are no longer available. This concludes our comprehensive guide to using PTA to report and block a stolen or missing handset.

If you have any concerns, please leave them in the comments section.

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